We currently do not ship outside of South Africa directly from the website, but please contact us directly at you require an estimate for international shipping. Please save all packaging materials and damaged goods before filing a claim. If you received your order damaged, please contact the shipping carrier to file a claim. Steelcraft is not liable for products damaged or lost during shipping. The tracking number will be active within 24 hours. You will receive a Shipment Confirmation email once your order was shipped containing your tracking number(s). A volumetric weight factor applies per product. STANDARD SHIPPING 3-9 DAYSĭelivery delays can occasionally occur. Shipping weight charges for your order will be calculated and displayed at checkout. Orders placed on or after the 6th of December 2019 will only be shipped from the 6th of January 2020. Orders placed before the 6th of December 2019 will be shipped before the 13th of December 2019. ![]() If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. If we are experiencing high order volumes, shipments may be delayed by a few days. Orders are not shipped or delivered on weekends or holidays. Maximize Your Kitchen Space: With this two tier dish drying rack, you can store up to 17 plates and pots on the upper shelf and 18 bowls on the lower shelf. Shipment Processing TimeĪll orders are processed within 3-5 business days. Below are the terms and conditions that constitute our Shipping Policy. If you have any questions on how to return your item to us, contact us you for visiting and shopping at Steelcraft. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. You will receive the credit within a certain amount of days, depending on your card issuer's policies. If your return is approved, we will initiate a refund or replace the product. We will immediately notify you on the status of your refund after inspecting the item. Once we receive your item, we will inspect it and notify you that we have received your returned item. Your item needs to have the receipt or proof of purchase. ![]() Your item must be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. You have 30 calendar days to return an item from the date you received it. ![]() If you are not entirely satisfied with your purchase, we're here to help.
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